01About these terms
These Terms of Service (“Terms”) apply to your use of walkinspaces.in (the “Website”) and to the 3D virtual tour and related services (“Services”) provided by WALK IN SPACES (“we”, “us”, “our”), based in Gurugram, Haryana, India.
By using the Website, sending us an enquiry or accepting a quote from us, you agree to these Terms. If you do not agree, please do not use the Website or our Services. If you use the Website on behalf of a business, you confirm that you are allowed to bind that business.
Our Privacy Policy explains how we handle personal data and is part of these Terms.
02Using the Website
You may use the Website for lawful purposes only. You agree not to:
- use it in a way that breaks any law or the rights of others;
- try to gain unauthorised access to the Website, our systems or other users’ data;
- upload viruses, send spam or interfere with how the Website works;
- copy, scrape or collect content or data from the Website by automated means without our written permission;
- copy, modify or reverse engineer any part of the Website or the tours we host, except as these Terms allow; or
- pretend to be another person or give false information in any form.
We may suspend or restrict access to the Website at any time, for example for maintenance or security. We do not promise that the Website will always be available or free of errors.
03Information on the Website
We try to keep the Website accurate, but it is general information, not professional advice. Descriptions of our Services, timelines, features and examples are for guidance. The tours and images shown on the Website are examples and may use sample or stock content. What we agree to deliver for your project is set by your quote or written agreement with us.
04Enquiries, quotes and agreements
- Sending an enquiry or form does not create a contract. A contract starts only when you accept our written quote, proposal or agreement (by signing, replying in writing or paying), and we confirm the booking.
- Quotes depend on the details you give us, such as area, number of floors, location, access and chosen features. If the details change, we may revise the quote.
- Quotes are valid for [15] days unless they say otherwise.
- If there is a conflict between these Terms and a signed agreement or accepted quote, that agreement or quote prevails for that project.
05Our Services
We provide:
- Capture: scanning real spaces and building 360° and 3D virtual tours;
- Create: building walkable tours from 3D models, designs, floor plans and renders you provide;
- Create + Capture: tours that compare an original design with the finished or in-progress space; and
- Add-on features: such as hotspots, measurements, multi-floor navigation, floor plans, aerial views, rich media, calls to action and custom features.
The exact scope, deliverables and timeline for your project are those in your accepted quote.
06Timelines and delivery
- Timelines we give, including “typically 3–5 business days” and “24 to 48 hours” after a site visit, are estimates, not guarantees. They depend on the size and complexity of the space, the quality and timing of the materials you provide, how quickly you review and approve, and factors outside our control such as site access, weather and platform downtime.
- The clock starts only when we have everything we need from you (access, files, approvals and any advance payment).
- We will tell you promptly if we expect a significant delay.
- Delivery means we publish the tour or send you the link or files described in your quote.
07Your responsibilities
You agree to:
- give us accurate, complete and timely information, access and materials;
- make sure you own, or have the right to use and share, everything you give us (3D models, drawings, photos, logos, text and so on) and the space we scan;
- get all permissions, consents and approvals needed to scan, photograph and publish the space, and inform people who work or live there;
- tell us about restricted, private or confidential areas before a site visit, and arrange for people, documents, screens and valuables to be cleared or covered;
- provide a safe site and reasonable access at the agreed times (we may reschedule or charge for a repeat visit if access is not available); and
- review the work and give clear feedback within the time agreed or, if none, within [7] days.
08Revisions
Your quote includes unlimited revisions to correct or refine the delivered tour within the agreed scope, until you are satisfied. This covers things like fixing errors, adjusting hotspot content, changing the order of scenes and similar improvements.
Requests that change the scope, such as scanning new areas, a second site visit, new floors or rooms, new features, a major redesign or a different platform, are quoted separately. We may ask you to send feedback in one consolidated list, and may treat a project as complete if we receive no feedback within [30] days of delivery.
09Fees and payment
- Fees are as set out in your quote. Unless stated otherwise, they are in Indian rupees and exclude GST and other applicable taxes, which are added to the invoice.
- Payment terms: [for example, 50% advance and the balance on delivery]. Invoices are payable within [7] days of the invoice date unless the quote says otherwise.
- We may delay or pause work, and the tour may be taken offline, if payment is overdue.
- We may charge interest on overdue amounts at [x]% per month, and recover reasonable costs of collection.
- Third-party costs (for example, platform subscriptions, travel outside the agreed area or stock content) are charged only if they are in your quote or you approve them in advance.
10Cancellation and refunds
- You may cancel a project by written notice. Work already done and costs we have already incurred are payable. [Advance payments are refundable only for work not yet started. / Advance payments are non-refundable once the site visit or work has been scheduled.]
- If we cancel for a reason other than your breach, we will refund any amount paid for work we have not performed.
- If we cannot deliver the agreed scope, we will refund the portion of the fee for the undelivered part.
11Ownership and licences
- Your materials. You keep ownership of everything you give us. You give us a limited licence to use it to deliver the Services and, where you allow it, to show the finished tour in our portfolio and marketing.
- The tour. Once you have paid in full, you may use the delivered tour for your own business purposes, including sharing it by link and embedding it on your website. You may not resell it or present it as the work of another provider.
- Our tools. We keep ownership of our software, templates, methods, know-how and general techniques. We do not transfer ownership of any third-party platform or software used to build or host your tour.
- Portfolio. [We may show the finished tour and non-confidential images from it in our portfolio and marketing only with your written permission.]
12Hosting and third-party platforms
- Tours may be built or hosted on third-party platforms (such as virtual tour platforms) and may use maps, fonts, video services or cloud hosting. Those providers have their own terms, which apply to your use of their services, and we do not control them.
- Hosting is included in your quote for [12] months from delivery [unless stated otherwise]. After that, hosting may be renewed for a fee. If you do not renew, the tour may be taken offline.
- We are not responsible for downtime, changes or discontinuation of a third-party platform. Where we can, we will help you move to an alternative on reasonable terms.
13Important notes about our tours
- Measurements. Where a tour offers measurements, they are estimates based on the scan or model and may not be exact. Do not rely on them for construction, legal, safety or financial decisions. Confirm sizes with professional measurements.
- Design tours. A tour made from a design (including Create and the “vision” side of Create + Capture) shows the proposed design as you gave it to us. It is not a promise or a guarantee of the final build, finishes, layout or timelines.
- Accuracy of a captured space. A tour shows the space as it was on the day of capture. Furniture, finishes and layouts may change afterwards.
- Results. Virtual tours can help with sales, trust and decisions, but we do not guarantee any particular outcome, such as leads, enquiries, sales or approvals.
14Confidentiality
Each of us will keep the other’s non-public business information confidential and use it only for the project, except where disclosure is required by law or you have agreed to it. This does not apply to information that is already public or that the other party obtained legitimately from elsewhere. Confidentiality continues after the project ends.
15Disclaimers
The Website and, except as stated in your agreement, our Services are provided “as is” and “as available”. To the extent the law allows, we do not give any promise that the Website will be uninterrupted, secure or error-free, or that any tour will work with every device, browser or connection. Nothing in these Terms removes any right you have under law that cannot be excluded.
16Limits on our liability
To the extent the law allows:
- we are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or data, or for any loss that was not reasonably foreseeable;
- our total liability to you for any claim connected with the Services or the Website is limited to the amount you paid us for the specific Services the claim relates to; and
- we are not liable for loss caused by things outside our reasonable control, by information or materials you gave us, or by third-party platforms.
Nothing in these Terms limits liability that cannot be limited under Indian law, including liability for fraud or wilful misconduct.
17Indemnity
You agree to compensate us for loss, claims and reasonable costs that arise from (a) materials you gave us that infringe someone else’s rights, (b) your failure to obtain the permissions needed to scan or publish a space, or (c) your breach of these Terms or of the law.
18Suspension and termination
We may suspend or end your access to the Website or Services if you break these Terms, do not pay, or use them unlawfully, or if we must do so by law. You may stop using the Website at any time. Ending the Terms does not affect rights and obligations that have already arisen, or sections that by their nature continue (such as ownership, confidentiality, liability, indemnity and governing law).
19Events outside our control
Neither of us is liable for a delay or failure caused by events beyond reasonable control, such as natural disasters, fire, strikes, government action, power or internet failure, or failure of third-party platforms. The affected party will tell the other promptly and take reasonable steps to continue.
20Changes to these Terms
We may update these Terms from time to time. The “Last updated” date shows the latest version. Changes apply to your use of the Website after they are published. For an accepted quote, the Terms in force on the date you accepted continue to apply to that project unless we both agree otherwise.
21General
- Entire agreement. These Terms, your accepted quote or agreement, and the Privacy Policy are the whole agreement between us on this subject.
- Severability. If any part is found unenforceable, the rest still applies.
- No waiver. If we do not enforce a right straight away, we have not given it up.
- Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours to a successor to our business.
- Notices. We may send notices to the email address you gave us. You can send notices to hello@walkinspaces.in.
22Governing law and disputes
These Terms are governed by the laws of India. We both agree to try to resolve any dispute first by discussion in good faith. If that fails, [the dispute will be referred to arbitration in Gurugram under the Arbitration and Conciliation Act, 1996, before a sole arbitrator we both agree on, in English] [OR: the courts at Gurugram, Haryana will have exclusive jurisdiction].
23Contact
For questions about these Terms: