01Who we are and what this policy covers
WALK IN SPACES (“we”, “us”, “our”) is a 3D virtual tour company based in Gurugram, Haryana, India. We create 360° and 3D virtual tours of real and planned spaces.
This policy explains what personal data we collect when you visit walkinspaces.in (the “Website”), contact us or use our services. It also explains how we use it, who we share it with, how long we keep it and what choices you have.
We handle personal data in line with Indian law, including the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023 and its rules, as they come into force.
By using the Website or sending us your details, you confirm that you have read this policy. Where the law requires your consent, we will ask for it clearly.
02Personal data we collect
Details you give us
- When you use our contact form or enquire in another way: your name, mobile number, email address, type of space, city and any message you write.
- When you email, call or message us (including on WhatsApp): your contact details and the content of the conversation.
- When you become a client: project details, access arrangements for your site, 3D models, floor plans, photographs, brand assets, billing details and any other material you share so we can deliver the work.
Details collected automatically
- Technical information such as your IP address, browser type, device type, operating system, language, pages viewed, time spent and the website you came from.
- Approximate location (such as your city) derived from your IP address.
- Information collected through cookies and similar technologies (see section 7).
What we do not want
Please do not send us sensitive information through the Website, such as bank or card details, passwords, government ID numbers or health information. We do not need them to give you a quote or a tour.
03How we use your data
We use your personal data to:
- reply to your enquiry, prepare a quote and discuss your project;
- plan and deliver our services, including site visits, scanning, building and publishing your tour, and supporting you afterwards;
- send project updates, invoices and service messages;
- keep the Website secure, prevent misuse and fix technical problems;
- understand how the Website is used, so we can improve it;
- meet our legal, tax and accounting obligations and handle disputes; and
- send you news or offers, only where you have agreed to receive them.
04Why we are allowed to use your data
We rely on one or more of the following:
- Your consent, for example when you submit the contact form or agree to receive updates. You can withdraw it at any time (see section 10).
- Your voluntary request, where you give us your details for a specific purpose, such as asking for a quote, and we use them only for that purpose.
- Legal obligations, where the law requires us to keep or share information.
- Other uses the law permits, such as protecting the Website from fraud and abuse.
05Who we share your data with
We do not sell your personal data.
We share it only as needed with:
- Service providers who help us run the business, such as our website hosting provider, the service that delivers contact-form messages to our email, email and messaging tools, analytics tools [if used], accountants and professional advisers. They may use your data only to provide their service to us.
- Platforms that host or display content, such as virtual tour platforms, map providers, font providers and video services used on the Website. These providers may collect technical information (such as your IP address) when your browser loads their content.
- Authorities and courts, where we are required by law or to protect our rights.
- A buyer or successor, if our business is sold or restructured, in which case this policy will continue to apply to your data.
06Storage and transfers outside India
Some of our service providers store or process data on servers outside India. When that happens, we use providers that apply reasonable security practices, and we transfer data only where Indian law allows it.
07Cookies and similar technologies
Cookies are small files stored on your device. We use:
- Essential cookies, needed to make the Website work and keep it secure.
- Analytics cookies [include only if you use analytics], to understand how visitors use the Website.
- Third-party cookies, set by embedded content such as maps or tour viewers.
You can block or delete cookies in your browser settings. Some parts of the Website may not work properly if you do.
08How long we keep your data
- Enquiries that do not become projects: up to [12] months, then deleted or anonymised, unless you ask us to delete them sooner.
- Client projects: for the duration of the project and for [3] years afterwards for support, warranty and records.
- Accounting and tax records: for the period required by law.
- Website technical logs: for a short period, as needed for security and troubleshooting.
We may keep data longer if the law requires it, or if it is needed to resolve a dispute.
09How we protect your data
We use reasonable technical and organisational safeguards, such as access controls and secure connections, to protect personal data. No website or online service can be completely secure, so we cannot guarantee absolute security. If a breach affects your personal data, we will inform you and the authorities as the law requires.
10Your rights and choices
Under Indian law, you may:
- ask for a summary of the personal data we hold about you and how we use it;
- ask us to correct, complete or update your data;
- ask us to erase your data, where we no longer need it for the purpose or for a legal reason;
- withdraw your consent at any time (this does not affect what we did before you withdrew it);
- ask for your grievance to be addressed (see section 16); and
- nominate another person to exercise your rights if you die or are unable to act.
To use any of these rights, email us at hello@walkinspaces.in. We may need to confirm your identity before acting. We will respond within a reasonable time and within any period the law sets. If you withdraw consent, we may no longer be able to provide some services.
11Children
The Website and our services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, email us and we will delete it.
12Client spaces and virtual tours
Our work involves scanning, photographing or modelling spaces that clients own or manage. Please note:
- A tour may unintentionally capture people, documents, screens or other personal information visible in a space. We ask clients to tell us about restricted or private areas before the site visit and to arrange for people and confidential items to be cleared or covered.
- Clients are responsible for having the permissions needed to scan their space and to inform people who work or live there.
- We keep project materials confidential and use them only to deliver the project. [We feature a client’s tour in our portfolio or marketing only with the client’s permission.]
- If you believe a tour shows personal information about you that should not be visible, email us with the details and we will work with the client to review and, where appropriate, remove or blur it.
13Links and third-party content
The Website may link to or embed other websites and services, such as virtual tour platforms, maps and social networks. We do not control them and are not responsible for their privacy practices. Please read their policies before you give them any information.
14Marketing messages
We contact you about your enquiry or project using the details you gave us. We send marketing messages only if you have agreed to receive them, and you can stop them at any time by replying “stop”, using the unsubscribe link or emailing us.
15Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If we make a significant change, we will take reasonable steps to let you know, such as a notice on the Website.
16Contact and grievance officer
For questions, requests or complaints about your personal data:
We will acknowledge your message and aim to resolve it within a reasonable time. If you are not satisfied, you may also approach the Data Protection Board of India once it is operational and the law allows.
17Governing law
This policy is governed by the laws of India. Courts in [Gurugram, Haryana] have jurisdiction over any dispute, subject to any rights you have under applicable law.